Client: KG Foods / Katoomba Global Foods (kgfoods.com.au)
KG Foods is one of Australia's leading food importers, wholesalers, and distributors — supplying major retailers including Coles, Woolworths, COSTCO, and Metcash, as well as independent supermarkets, foodservice operators, and hospitality groups across every state and territory. As the business scaled, onboarding new trade customers through a credit account process was slow, manual, and paper-heavy. Prospective partners had no clear digital pathway to apply, and the internal team was managing applications without a structured, trackable workflow. KG Foods needed a purpose-built online portal that made it fast and professional for businesses to apply for a credit account — while giving KG Foods the verification controls and compliance safeguards expected at enterprise scale.
We designed and built a dedicated digital credit account application portal for KG Foods — a clean, guided online experience that takes prospective trade partners from introduction through to a completed application in 5 to 10 minutes, with a 48-hour response commitment built into the process.
The portal walks applicants through a structured, step-by-step application process — collecting ABN and ACN details, director and public officer information, and accounts payable contact details. Clear eligibility criteria are surfaced upfront, ensuring only qualified Australian-registered businesses with a valid ABN or ACN proceed to apply.
The application captures the key verification data KG Foods requires for credit assessment — including director date of birth and private address, and business registration details — structured to support KG Foods' internal credit review process. Eligibility is gated to Australian tax residents operating and registered in Australia.
The portal is built on AWS Amplify with Next.js 15, providing enterprise-grade authentication and a secure, scalable infrastructure. Applicant data is handled with the security standards expected for sensitive business and personal information across a national distribution operation.
The portal is fully branded to KG Foods, presenting a professional and consistent experience for prospective trade partners from the first touchpoint. Clear instructions, eligibility requirements, and document checklists are surfaced throughout the application, reducing incomplete submissions and back-and-forth for the internal team.
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